Website FAQs
Q. I can’t log into the website
- If you have recently created an account please ensure you have verified your email. Please check you have entered the correct email address and password. If you still can’t log in please request a new password.
Q. I’ve forgotten my password
- Please click the “Forgot?” link on the log in box and enter your email address. You will then receive an email with details on how to reset your password.
Q. I can’t see any pricing on the website
- Please ensure that you are logged into the website. If you are logged in and can’t see pricing please refresh the website by pressing Ctrl + F5 or Ctrl + R. If you continue to have issues after these steps please contact a member of staff.
Q. I can’t see pricing options
- Please ensure that you are using Google Chrome web browser when using the website.
Q. Products are not loading on the website
- Please refresh the web page by pressing Ctrl + F5 or Ctrl + R. If products are still not showing, please contact a member of staff.
Q. I can’t view all product options/finishes
- Please ensure that you have selected an area in the options box and your mouse cursor is over the options box before scrolling.
Q. I can’t view the product/SKU code
- Please configure the product and hit the red finish button on the product page. The product/SKU code will be displayed in the top right corner above the price.